Tuesday, March 25, 2008

The cleanest line to retain a customer

There is only one company where I really would love to work (other than Buzzdetector, indeed): Patagonia.
The ability to deliver great product, good vibe, clean and discerning approach to the world where we live. And the ability to make a customer feeling confident about the money he spend when purchasing stuff from Patagonia.

I bought few months ago a jacket to ride my Vespa around in winter. Few weeks ago, I ripped a sleeve: my fault. I brought the jacket to a Patagonia store, they took it, send it in Portugal where they have a plant, repaired and send it me back. Cost for this: 15 usd.
This is what I expect from a company and this is what they have delivered.

And, by the way, check their blog, The cleanest line.
It's a great example of selling company value and it is open to employees, customers and friends.

1 comment:

Rowena said...

I am contacting you through this contact form as there was no email address available. We would be interested in purchasing advertising on your blog. Please get back to me using the email address I have entered if you would be interested in discussing this further.